March 25, 2008

For all you sports fans..

Filed under: Uncategorized — anichka @ 10:33 pm

Im not such a big fan of sports, but I love this video. I think its hilarious to see someone as big as Shaq dancing. So I thought i would share this clip with you guys.


What is all the fuss about?

Filed under: Uncategorized — anichka @ 10:26 pm

I keep hearing people obsess over Grey’s Anatomy, Desperate Housewives, Lost etc. and i really cant see what all the fuss is about. Am i missing something? I’ve never seen a single episode of any of those shows (maybe one of Desperate Housewives), but they really dont seem as appealing to me. Should I know something that will get me hooked? If so, do tell me and i’ll rent the seasons and catch up to the rest of you.

Finally, a good experiece

Filed under: Uncategorized — anichka @ 10:23 pm

As you can tell, I’m catching up on things that I’ve thought of the past several weeks.

Two weeks ago, i went into Shoppers here in Welland just to get nailpolish. The sales lady at the cosmetics counter was so unbelievably nice and helpful. She was polite and enthsiastic. My shade happened to be on sale, and although i only made a $3 purchase, she treated me with the same kindness and respect as she would if i had spent $50. If only there were more people like that in the customer service world.

I recommend the Shoppers Drug Mart at the Seaway Mall.

Some managers just dont get it

Filed under: Uncategorized — anichka @ 10:21 pm

To continue with my customer service theme, i probably have enough stories to fill a page. I once worked another clothing store where my manager insisted that we be overly pushy. Now this is a very difficult task for me as I hate pushy sales people. I will put the item down and walk out if you dont even give me space to breathe.

She wanted us to apprach every customer that walked into the store and introduce our new collection, point out the sale section, talk about the fabric, tell them that its good for all year round and encourage them to try on anything they touch. Not only that, but she watched us to make sure we are doing it correctly. Than she would jump in and try to sell them even more stuff. So while I’m trying to practice what she taught me, she doesnt give me the chance because she takes the customer away from me. It was so stressful going into this place that i dreaded it. Needless to say, I did not stay at that job very long. Not only was it an hour drive from my house, i really did not fit into that type of environment. I dont intend on being a pushy sales person because most people do not appreciate it and just yell at you.

Why is this blogging business so difficult?

Filed under: Uncategorized — anichka @ 10:16 pm

Ok, so I’ve tried avoiding blogging simply because it seems too complicated. Finally, i learned how to comment on people’s blog, but i have yet to master how to add a photo to my blog. Also, i cant figure out how to make it fancy. Any suggestions you professional bloggers?

February 26, 2008

Customer Service, important or so last year?

Filed under: Uncategorized — anichka @ 3:15 am

The past few weeks I’ve began noticing how bad customer service is at malls as well as restaurants. Being in customer service myself, I see as being a face for a company, you are representing a brand. I walked into Jacob today and the sales staff was too wrapped up in their conversation to even notice that I was in the store. When it comes to going to the checkout counter, I find myself not smiling or talking to them because they did not acknowledge my presence in the store. The least they can do is stop their conversation, acknowledge the customer and ask if they need assistance. What does it say about the company if they pay their sales staff to stand and have personal conversation that I could care less to hear. My favourite is when the sales staff notice you walking into the store and just stare at you without saying hello. Those are the stores where I walk in and walk right out. Guess is not any better, they stood at the store having a conversation as i helped myself to a fitting room without anyone even asking if I required help. When i finally waved my arms around, someone came to me with an attitude saying “you let yourself into the fitting room?” How can I respond to that other than “yes I did, because the staff were too busy chit chatting amongst  to see me walking around with clothes in my hand.” I would love to be a secret shopper for a company, because I know that when i worked at a clothing store, I acknowledged customers and smiled and said hello, that is all it takes.

Now, on to restaurants. As an employee of the food service industry, I find myself to be very critical of the service I receive at other places. On the weekend, I went to a restaurant (where I have been many times) and received the worst service. The server did not bring my drink for about 10 mins, and completely disappeared for about 15. My food came, and I had to ask another server for my drink. Than, when she finally reappeared, she did not check on the table. When it came time for the bill, she double checked it in-front of the table than placed it down, than I see that we were charged twice for the same meal and that our bill was $15 higher than it should have been. Completely unapologetic, she asks the manager to fix it and gives it back. By the end of the night, I was so frustrated because I knew that if I were to ever provide such terrible service at my work, I would not get a tip.

So my real question is, what is wrong with customer service these days? How is it that employees just don’t care to perform to their best abilities and keep the customers happy? This really needs to come to someones attention because the lack of their attention is what causes shop lifting and customers walking out on their bills.

January 30, 2008

Hello world!

Filed under: Uncategorized — anichka @ 11:59 pm

Welcome to This is your first post. Edit or delete it and start blogging!

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